Exchanges & Returns
Return for refund
WildAir will only refund product purchased directly through our online or retail stores. Product must be returned unused within 4 weeks of purchase. Returned product, once evaluated, will be refunded to your original payment method. If you received free shipping, the original shipping fee will be deducted from the refund. Products purchased at third-party retailers will need to be returned at the place of purchase.
If you are returning a product for a refund, please include the following details in the return package:
- Order number
- Name
- Request for refund.
Refer to the return address and conditions below. Fees will apply if products are not in their original condition.
Please note: All sales using "Pro Deal" discount codes are final. No refunds. No exchanges. No exceptions. Please check your size before you order.
Return for exchange
WildAir is happy to exchange products purchased via our online or retail stores for an alternate size, colour or style. Product must be returned unused within 4 weeks of purchase.
To exchange an item there are two options:
- Place a new order for the correct size, colour or style and return the original product to us for a refund (if you received free shipping this will be refunded less a shipping fee). The benefit of this is that we can dispatch this immediately.
- Get in touch with us at info@wildairoutdoors.com.au and let us know what you would like to exchange your product for. We will then send you out a size exchange order via email. For these we require payment of the shipping fee and the original product to be returned to us before we can dispatch the exchange order. Please note the timing of this is heavily dependent on shipping times.
Refer to the return address and conditions below. Fees will apply if products are not in their original condition.
Condition of returns/exchanges
To return or exchange a product purchased through our online or retail stores:
- They must be in original condition
- Unworn, and for clothing, unwashed
- In the original packaging, as relevant.
Return address
WildAir Outdoors, PO Box 71, Torquay, Victoria, 3228, Australia